FAQ's

You do not need to create an account to make a purchase. However, we recommend that you setup a Nalebe account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history

Nalebe shoes come in Italian sizing and are true to size. Please refer to our size guide for further information. This information is also available on the individual product pages.

To place an order simply follow these steps:

Browse: Browse through our product categories and view more details on each product page.

Select: Select your size and color (if the option is available) and add your chosen item to yourshopping bag by clicking on the ‘BUY’ button.

Review before purchasing: Review the items you have selected by clicking on your shopping bag displayed as ‘BAG’ at the top of any page. To delete an item from your shopping bag, click on the‘ DELETE' next to the item.

Purchase: Finalize your purchase by clicking on ‘CHECKOUT’ and following the instructions forproviding your shipping address and payment information

You can return any product purchased on Nalebeofficial.com and receive a new Exchange or Refund (Sales products are eligible for Exchanges Only). Shipping for returns is free of charge. You must ship the product you intend to Exchange/Return within 14 days from the date of delivery. Products cannot be returned after 14days from the date of delivery. REFUND POLICY - Refunds are processed with 5 - 7 Business days

After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be dispatched.

You can see which sizes are available in either of 2 ways. You can choose the category of product you are interested in and filter to display by size. The other way is to go to the detailed information page of each product where available sizes are displayed

At Nalebe we make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. Once the order information is sent for processing, changes can take time so please contact our customer service Info@nalebeofficial.com

If you wish to change your order after it has been placed, please contact Info@Nalebeofficial.com Customer Service. We make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. We will make every attempt to help you change your order if it's within 24 Hours of purchase before it's shipped out. We offer free returns, so if it is too late to change your order, you can simply send it back to us

We cannot add a product to an order or combine two orders in the same delivery after the order has been placed on our website. If you would like to add an item to your order, simply place a new order for the item

Yes. You can send any purchase as a gift simply by selecting the gift tab during checkout. This option of a gift card is only available during festive seasons and holidays When you select your purchase as a gift, you can include a message that will be printed on a gift card. The card will be placed in an envelope inside the box. The box will be enclosed with a gift ribbon. No price will be included in gift orders, for orders shipped to other countries, the price of the item will be indicated in the packing slip enclosed in the parcel as this is required for customs

When you purchase an item as a gift, it is wrapped with gift ribbon around the Nalebe product box. You can also include a personalized gift card in the parcel, by indicating a personal message during checkout. Gift Wrapping is free. The price of the product will not be visible on the packaging, except for gifts sent to Canada, China, Japan, Switzerland, Norway, the United Arab Emirates and Hong Kong, where the prices of the products must be visible on the invoice Please reach out to us for custom requests at Info@nalebeofficial.com

Yes, you can do this or contact us directly

You can check your order status at any time by logging in to the Account page

You can change size, without changing the model and color. You can also exchange items with ones that are different from the item purchased originally as long as the price is the same. This is subject to availability

Yes. A return of an item purchased as a gift will result in an Exchange. If you receive an item as a gift and wish to return it, simply follow the instructions on how to ship the item back, it is very easy and return shipping is free

Items returned to us need to be 100% ‘as new’. This means they cannot be worn except to try on, and they cannot have any scratches on any part of the uppers or soles, have any dirt, scuff marks or excessive wrinkles. We suggest that when you are trying on shoes before you’ve decided to keep them, you only walk on carpets in order to protect the soles of the shoes. Items that are not ‘as new’ will not be accepted for return, and will be returned to you

Tags affixed to products must not be removed if you plan to return your purchase(s). If the tags are removed, the products will not be accepted for exchange